Shipping Policy
SHIPPING POLICY
We offer standard and express shipping options for worldwide locations.
Freight company partnerships
We use the following freight companies for shipping orders:
- Australia Post
- Aramex
- Mainfreight
- Startrack Express
- TNT
- Toll
Transit times
Please note the transit times on each order varies dependant on delivery location and freight service provider.
|
Country |
Standard * |
Express * |
|
Australia |
3 – 7 business days |
1 – 3 business days |
|
New Zealand |
5 – 10 business days |
4 – 7 business days |
|
USA & Canada |
9 - 15 business days |
5 – 12 business days |
|
UK & Ireland |
10 – 18 business days |
7 – 14 business days |
|
Asia Pacific |
9 – 15 business days |
5 - 10 business days |
|
Rest of World |
10 – 25 business days |
3 – 25 business days |
|
Store Pickup |
Processed business days only (9am-4.30pm) |
|
* Please note above transit times are estimates only. All orders are processed and sent as soon as possible (usually within one business day for items in stock). These do not include delays outside our control.
Track Order Progress
To track your order, please go to https://www.melomotive.com/_myacct/nr_track_order
COVID-19 Australia
Due to the current global situation, we are still shipping out. In the event we are required to close and unable to ship orders immediately, we will still ship your orders at the earliest possible time. At present, orders are still being processed and dispatched daily. Please allow for extra transit times on deliveries if the situation progresses. Melomotive reserves the right to extend delivery times if we are required to close for a period or if delayed by uncontrollable timeframes by provider.
COVID-19 America & Canada
Due to the current global situation, we are still shipping out. Orders are being processed and dispatched daily. Australia Post is currently experiencing major delivery delays due to government restrictions and limited airline capacity. This includes international destinations due to COVID-19. Parcels can be tracked (see Track Order details). For current information concerning delays and impacts, please see relevant freight service provider website.
Taxes and Duties
Our postal charge does not include taxes and duties (for international orders), these may be applied by customs in the country of delivery. Please note all payments of taxes and duties are the responsibility of the customer and usually determined on the total value of your order. Please note orders will not be refunded if taxes and duties are not paid and you have chosen not to collect your order.
Tracking Your Parcel
Once your order has been packed and dispatched from our warehouse, you will be emailed a tracking number and details of freight provider.
If you do not receive, please check you junk mail. If not received, please contact our office on +61 (2) 43210339.
Postage information
Please note orders usually require signature on delivery.
If the parcel is not signed for, a card will be left. This card will indicate where your parcel may be collected from or re-delivered on request. Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order dispatched same day.
** Please note **
Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, freight provider investigations and other uncontrollable factors.
These timeframes are not within our control. We try our best to ensure you receive your parcel as soon as possible. Some items are unable to be shipped Internationally due to classification of hazardous materials.
Missing parcels
In the event your parcel is held up or lost, it may take up to three months to receive a response from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are uncontrollable, and we will do our best to rectify the issue ASAP.
Incorrect information
Once your order has been placed, we are not able to make changes. Please double check your shipping address is correct prior to confirming your order. Business addresses must include the business name for delivery.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are not able to be refunded. Once you have placed your order, you are committed to the sale and declare that all information entered, including the shipping address, is correct.
If you have entered incorrect shipping information, please call us on +61(2)43210339 or email us and we will attempt to rectify the error.
Store Pickup
If you are unable to collect order from West Gosford, New South Wales, Australia 2250, DO NOT select this option, as your parcel will not be dispatched.
You will receive a phone call, email, or text message when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt to pick up your purchase.
Melomotive
Unit 6/8 Stockyard Place, West Gosford, NSW, Australia.
Gift Vouchers
Gift Vouchers are processed and emailed within 24 hours (on business days).
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